Resident Experience & Property Management CSR

Invitation Homes LP; Roseville (CA); On-site; USD 27,000 - 47,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

401(k) plan

Casual dress

Team events

Employee groups

Job summary

Invitation Homes is seeking a Customer Service Representative – Property Management in Roseville, CA to deliver high-level service to residents in a fast-paced setting. You will handle inquiries, coordinate move-in processes, and support housing program applications with a calm, professional demeanor.

The role requires a high school diploma or GED, experience in property management or customer service, and proficiency with Word, Excel, Outlook, and Adobe.

Qualifications

• High school or GED
• Proven experience in Property Management administration or customer service
• Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe - experience using property management software is helpful
• Professional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor

Responsibilities

• Assisting residents in person or over the phone in a well-mannered and professional way
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
• Completing resident welcome calls and emails to help ensure a seamless move-in experience
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
• Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
• Reviewing and working through all action items on applicable task list

Skills

Customer service

Communication skills

Problem solving

Calm under pressure

Education

High school diploma or GED

Tools

MS Word

MS Excel

Outlook

Adobe

Property management software

Job description

Invitation Homes is seeking a Customer Service Representative – Property Management in Roseville, CA to deliver high-level service to residents in a fast-paced setting. You will handle inquiries, coordinate move-in processes, and support housing program applications with a calm, professional demeanor.

The role requires a high school diploma or GED, experience in property management or customer service, and proficiency with Word, Excel, Outlook, and Adobe.