Resident Experience Specialist - Property Management

Invitation Homes Inc.; Dallas (TX); Hybrid; USD 25,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Annual bonus

401k with matching

Job summary

Invitation Homes is seeking a Customer Service Representative – Property Management in Dallas. You will provide high-level customer service to residents in a fast-paced environment, handling inquiries, inquiries, and property issues to ensure a positive experience.

The role requires strong communication skills, experience in property management, and proficiency with MS Word/Excel/Outlook. Join a team focused on flexible opportunities, bonuses, and a supportive work environment.

Qualifications

• High school diploma or GED required.
• Proven experience in Property Management administration or customer service.
• Intermediate proficiency in Word, Excel, Outlook and Adobe; experience with property management software is helpful.

Responsibilities

• Assisting residents in person or over the phone in a well-mannered and professional way.
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience.
• Completing resident welcome calls and emails to help ensure a seamless move-in experience.
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority.
• Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations.
• Reviewing and working through all action items on applicable task list

Skills

Customer service

Property management

Verbal communication

Written communication

Calm demeanor

Problem-solving

Education

High school or GED

Tools

Microsoft Word

Excel

Outlook

Adobe

Job description

Invitation Homes is seeking a Customer Service Representative – Property Management in Dallas. You will provide high-level customer service to residents in a fast-paced environment, handling inquiries, inquiries, and property issues to ensure a positive experience.

The role requires strong communication skills, experience in property management, and proficiency with MS Word/Excel/Outlook. Join a team focused on flexible opportunities, bonuses, and a supportive work environment.