Property Mgmt CSR — Resident Experience (Bonus)

Invitation Homes Inc.; Orlando (FL); Hybrid; USD 25,000 - 43,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

401k with matching

Casual dress

Team events

Employee resource groups

Job summary

Invitation Homes Inc. is seeking a Customer Service Representative - Property Management in Orlando to provide high-level resident support in a fast-paced environment.

You will assist residents in person or by phone, address property issues, and help ensure a smooth move‑in experience with new residents. The role requires strong communication skills and prior property management or customer service experience, plus proficiency in Word, Excel, Outlook and Adobe.

Qualifications

• High school diploma or GED required.
• Experience in Property Management administration or customer service.
• Proficiency in Microsoft Word, Excel, Outlook and Adobe; experience using property management software is helpful.

Responsibilities

• Assisting residents in person or over the phone in a well-mannered and professional way.
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience.
• Completing resident welcome calls and emails to help ensure a seamless move-in experience.
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority.
• Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible HOA violations.
• Reviewing and working through all action items on applicable task list.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Call handling

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Adobe

Property management software

Job description

Invitation Homes Inc. is seeking a Customer Service Representative - Property Management in Orlando to provide high-level resident support in a fast-paced environment.

You will assist residents in person or by phone, address property issues, and help ensure a smooth move‑in experience with new residents. The role requires strong communication skills and prior property management or customer service experience, plus proficiency in Word, Excel, Outlook and Adobe.