Resident Experience & Property Support Specialist

Invitation Homes; Roseville (CA); On-site; USD 27,000 - 47,000; Full time

Benefits offered by this job

Health, dental, vision, and life insu​

401k with company matching

Vacation accrual and paid time off

Casual dress

Team events

Employee resource groups

Job summary

Invitation Homes is seeking a Customer Service Representative – Property Management to support residents in a fast-paced environment. You will assist residents in person or by phone, handle property issues, complete move-in communications, and help with housing applications.

This role requires a high school diploma or GED, solid customer service experience in property management, and strong communication. We offer competitive pay, benefits, and a collaborative team environment in Roseville, CA.

Qualifications

• High school diploma or GED required.
• Experience in property management administration or customer service.
• Proficiency in MS Word, Excel, Outlook and Adobe; experience with property management software helpful.
• Strong verbal and written communication, problem-solving, and calm demeanor on calls.

Responsibilities

• Assist residents in person or over the phone in a professional manner.
• Handle property issues and GPCA assessments while maintaining a positive resident experience.
• Complete resident welcome calls and emails for a seamless move-in experience.
• Assist in processing Public Housing Agency applications and communicate with the Housing Authority.
• Perform outbound delinquency calls for rent collections and handle HOA violations.
• Review and work through all action items on applicable task list.

Skills

Customer service

Communication skills

Problem solving

Calm demeanor on calls

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Adobe

Property management software

Job description

Invitation Homes is seeking a Customer Service Representative – Property Management to support residents in a fast-paced environment. You will assist residents in person or by phone, handle property issues, complete move-in communications, and help with housing applications.

This role requires a high school diploma or GED, solid customer service experience in property management, and strong communication. We offer competitive pay, benefits, and a collaborative team environment in Roseville, CA.