Resident Experience Specialist — Move-In & Community

Equity Residential; Los Angeles (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacation and holidays

Exclusive team member housing discount

Job summary

Vivmark Residential in Los Angeles is seeking a Resident Experience Coordinator to deliver exceptional customer service, guide move-ins, address issues, and create a remarkable living experience for residents.

The role focuses on prompt inquiries, smooth move-in preparation, post-move follow-up, move-out inspections, event coordination, and ongoing improvements to community operations.

Qualifications

• High School diploma or equivalent.
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle during their workday.
• Computer literacy and effective communication skills.
• Availability to work a flexible schedule, including weekends.
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job.

Responsibilities

• Addressing resident inquiries promptly, ensuring satisfaction and loyalty.
• Guiding new residents through the move-in preparation experience for a smooth transition.
• Conducting follow-up within a week of move-in to address concerns.
• Managing move out inspections and coordinating resident events.
• Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals.
• Proactively suggesting improvements to enhance community operations.

Skills

Customer service

Communication

Computer literacy

Flexible schedule

Own smartphone

Education

High School diploma or equivalent

Job description

Vivmark Residential in Los Angeles is seeking a Resident Experience Coordinator to deliver exceptional customer service, guide move-ins, address issues, and create a remarkable living experience for residents.

The role focuses on prompt inquiries, smooth move-in preparation, post-move follow-up, move-out inspections, event coordination, and ongoing improvements to community operations.