Resident Experience Lead: Growth, Service & Community

AvalonBay Communities; Boston (MA); On-site; USD 69,000 - 84,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid vacation & holidays

Exclusive housing discounts

Job summary

Vivmark Residential is seeking a Resident Experience Manager to deliver a positive resident experience by coordinating with maintenance and team members, ensuring responsive service across communities.

You will handle resident payments and inquiries, oversee lease-related processes, participate in inspections, and contribute to a high-touch customer service culture that supports growth across markets.

Qualifications

• Experience in residential or commercial property management, hospitality, or retail.
• Strong customer service and sales experience.
• High School diploma or equivalent.
• Valid Driver's License if operating a vehicle.
• Computer literacy and effective communication skills.
• Knowledge of federal and state apartment housing laws.
• Availability for a flexible schedule, including weekends.
• Smartphone use required for some roles.

Responsibilities

• Promptly return calls and emails to address resident needs and build loyalty.
• Coordinate with maintenance to meet resident needs and follow up on satisfaction.
• Serve as direct contact for payment and account inquiries.
• Maintain high visibility by engaging with residents in common areas.
• Assist with mass communications, explain lease provisions, and manage move-ins.
• Address survey feedback to resolve concerns and improve satisfaction.
• Manage and report resident insurance policy information.

Skills

Property management

Hospitality experience

Retail experience

Customer service

Sales experience

High School diploma

Driver's license

Computer literacy

Communication skills

Housing laws knowledge

Flexible schedule

Smartphone use

Education

High School diploma or equivalent

Job description

Vivmark Residential is seeking a Resident Experience Manager to deliver a positive resident experience by coordinating with maintenance and team members, ensuring responsive service across communities.

You will handle resident payments and inquiries, oversee lease-related processes, participate in inspections, and contribute to a high-touch customer service culture that supports growth across markets.