Resident Experience Lead — Move-in & Community Events

Equity Residential; Washington (District of Columbia); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Housing discounts

Job summary

Vivmark Residential is seeking a Resident Experience Coordinator to deliver exceptional customer service and create memorable move-in experiences for residents across our communities.

You will handle resident inquiries, guide new residents through move-in preparation, conduct follow-ups, manage move-out inspections, and coordinate events while maintaining high visibility in amenity areas. Flexible weekend availability is required.

Qualifications

• High School diploma or equivalent.
• Valid driver's license, insurance and reliable transportation when operating a vehicle.
• Computer literacy and effective communication skills.
• Availability to work a flexible schedule, including weekends.
• Office smartphone use is required for certain tasks.

Responsibilities

• Deliver exceptional customer service and foster resident loyalty.
• Guide new residents through move-in preparation.
• Follow up within a week of move-in to address concerns.
• Manage move-out inspections and coordinate resident events.
• Maintain high resident visibility and oversee amenity areas.
• Proactively suggest improvements to community operations.

Skills

Customer service

Effective communication

Computer literacy

Flexible schedule

Own transportation

Education

High School diploma or equivalent

Job description

Vivmark Residential is seeking a Resident Experience Coordinator to deliver exceptional customer service and create memorable move-in experiences for residents across our communities.

You will handle resident inquiries, guide new residents through move-in preparation, conduct follow-ups, manage move-out inspections, and coordinate events while maintaining high visibility in amenity areas. Flexible weekend availability is required.