Resident Experience Coordinator - Radius Koreatown, Hampshire Place and Virgil Square

Equity Residential; Los Angeles (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacation and holidays

Exclusive team member housing discount

Job summary

Vivmark Residential in Los Angeles is seeking a Resident Experience Coordinator to deliver exceptional customer service, guide move-ins, address issues, and create a remarkable living experience for residents.

The role focuses on prompt inquiries, smooth move-in preparation, post-move follow-up, move-out inspections, event coordination, and ongoing improvements to community operations.

Qualifications

• High School diploma or equivalent.
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle during their workday.
• Computer literacy and effective communication skills.
• Availability to work a flexible schedule, including weekends.
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job.

Responsibilities

• Addressing resident inquiries promptly, ensuring satisfaction and loyalty.
• Guiding new residents through the move-in preparation experience for a smooth transition.
• Conducting follow-up within a week of move-in to address concerns.
• Managing move out inspections and coordinating resident events.
• Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals.
• Proactively suggesting improvements to enhance community operations.

Skills

Customer service

Communication

Computer literacy

Flexible schedule

Own smartphone

Education

High School diploma or equivalent

Job description

Vivmark Residential exists to set the mark for what home can be. Our vision is to be the most trusted and best-performing rental housing company in America, one that continues to get better as it grows. And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

What You'll Be Doing

As a Resident Experience Coordinator, you will spend most of your time delivering exceptional customer service, fostering resident loyalty through outstanding move-in experiences, adeptly handling and escalating resident issues, and ensuring an overall remarkable living experience throughout their residency.

• Addressing resident inquiries promptly, ensuring satisfaction and loyalty


• Guiding new residents through the move-in preparation experience for a smooth transition


• Conducting follow-up within a week of move-in to address concerns


• Managing move out inspections and coordinating resident events


• Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals


• Proactively suggesting improvements to enhance community operations

What You'll Need To Thrive

• High School diploma or equivalent


• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.


• Computer literacy and effective communication skills


• Availability to work a flexible schedule, including weekends


• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

Bonus Qualifications

• Customer service experience

Salary: $25.00 - $30.55 per hour

• Employees are eligible for overtime pay and performance incentives.


• The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.