Resident Experience & Community Specialist

Vivmark Residential; Los Angeles (CA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid vacation and company holidays

Exclusive team member housing-discount

Job summary

Vivmark Residential is hiring a Resident Experience Coordinator in Los Angeles to deliver outstanding customer service and foster resident loyalty during move-ins and beyond.

You’ll handle inquiries, guide new residents through move-in prep, conduct follow-ups, manage move-out inspections, and help coordinate resident events while maintaining high visibility in common areas. A flexible schedule including weekends is required.

Qualifications

• High School diploma or equivalent.
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle during their workday.
• Computer literacy and effective communication skills.
• Availability to work a flexible schedule, including weekends.
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job.

Responsibilities

• Addressing resident inquiries promptly, ensuring satisfaction and loyalty.
• Guiding new residents through the move-in preparation experience for a smooth transition.
• Conducting follow-up within a week of move-in to address concerns.
• Managing move out inspections and coordinating resident events.
• Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals.
• Proactively suggesting improvements to enhance community operations.

Skills

Customer service

Communication skills

Computer literacy

Smartphone usage

Flexibility

Education

High School diploma or equivalent

Job description

Vivmark Residential is hiring a Resident Experience Coordinator in Los Angeles to deliver outstanding customer service and foster resident loyalty during move-ins and beyond.

You’ll handle inquiries, guide new residents through move-in prep, conduct follow-ups, manage move-out inspections, and help coordinate resident events while maintaining high visibility in common areas. A flexible schedule including weekends is required.