Resident Experience Lead - Move-In & Community Events

AvalonBay Communities, Inc.; Los Angeles (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Vivmark Residential is seeking a hands-on team member to support our rental community in Los Angeles. You will handle resident inquiries, guide move-ins, and follow up to ensure satisfaction while coordinating move-out inspections and events.

The role emphasizes strong communication, reliability, and a willingness to work flexible hours, including weekends, with a competitive benefits package and housing discounts.

Qualifications

• High school diploma or equivalent required.
• Computer literacy and strong communication skills.
• Ability to work a flexible schedule, including weekends.
• Employees may be required to use their own smartphone for certain tasks.

Responsibilities

• Address resident inquiries promptly, ensuring satisfaction and loyalty.
• Guide new residents through move-in preparation for a smooth transition.
• Conduct follow-up within a week of move-in to address concerns.
• Manage move-out inspections and coordinate resident events.
• Maintain high resident visibility, oversee amenity areas and collect rental fees.
• Proactively suggest improvements to enhance community operations.

Skills

High school diploma

Computer literacy

Effective communication

Flexible schedule

Smartphone required

Education

High School diploma or equivalent

Job description

Vivmark Residential is seeking a hands-on team member to support our rental community in Los Angeles. You will handle resident inquiries, guide move-ins, and follow up to ensure satisfaction while coordinating move-out inspections and events.

The role emphasizes strong communication, reliability, and a willingness to work flexible hours, including weekends, with a competitive benefits package and housing discounts.