Resident Experience Lead: Community Builder & Housing Perks

AvalonBay Communities, Inc.; Los Angeles (CA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation and holidays

Housing discounts

Job summary

Vivmark Residential is seeking a Resident Experience Coordinator to deliver exceptional customer service, guide move-ins, handle resident issues, and ensure a remarkable living experience throughout residency.

Requirements include a high school diploma, a valid driver's license, reliable transportation, strong communication and computer skills, and weekend availability. Salary ranges from $25.00 to $30.55 per hour with overtime and incentives.

Qualifications

• High School diploma or equivalent.
• A valid driver's license, good driving record, auto insurance, and reliable transportation may be required if operating a vehicle.
• Computer literacy and effective communication skills.
• Availability to work a flexible schedule, including weekends.
• Office smartphone use may be required.

Responsibilities

• Address resident inquiries promptly, ensuring satisfaction and loyalty.
• Guide new residents through move-in preparation for a smooth transition.
• Conduct follow-up within a week of move-in to address concerns.
• Manage move-out inspections and coordinate resident events.
• Maintain high resident visibility, oversee amenity areas, and collect rental fees.
• Proactively suggest improvements to community operations.

Skills

Customer service

Computer literacy

Effective communication

Flexible schedule

Driver's license

Education

High School diploma or equivalent

Job description

Vivmark Residential is seeking a Resident Experience Coordinator to deliver exceptional customer service, guide move-ins, handle resident issues, and ensure a remarkable living experience throughout residency.

Requirements include a high school diploma, a valid driver's license, reliable transportation, strong communication and computer skills, and weekend availability. Salary ranges from $25.00 to $30.55 per hour with overtime and incentives.