Resident Experience Specialist | Flexible Hours, Growth

Cottonwood Res; Millcreek (UT); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability benefits

401k with match

PTO 3 weeks

Paid holidays

HSA contribution

Job summary

The Richmond Apartments is seeking a Customer Experience Specialist to help residents feel at home and assist prospects in finding their perfect apartment home. You will greet visitors, respond to inquiries by phone, email, and text, and ensure apartments are ready for showings each day.

This full-time role requires a flexible schedule including weekends and evenings. You’ll participate in planning community events, manage package rooms, and help maintain strong vendor relationships.

Responsibilities

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick start your career with room to grow into future management positions.
• Competitive base pay and quarterly bonus structure!
• Full health, vision, dental, life, and disability benefits - available within 1-30 days!
• Generous 401k and HSA Company match!
• Paid time off - eligible for 3 weeks (120 hours) in 1 st year!
• 10.5 paid holidays!

Job description

The Richmond Apartments is seeking a Customer Experience Specialist to help residents feel at home and assist prospects in finding their perfect apartment home. You will greet visitors, respond to inquiries by phone, email, and text, and ensure apartments are ready for showings each day.

This full-time role requires a flexible schedule including weekends and evenings. You’ll participate in planning community events, manage package rooms, and help maintain strong vendor relationships.