Resident Experience Specialist – Flexible Hours & Growth

Cottonwood Residential; Webster (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Full health benefits

Vision & Dental coverage

401k match

HSA

Paid time off

Holidays

Bonus structure

Job summary

The Regatta Apartments in Webster, Texas is seeking a Customer Experience Specialist to help residents feel at home and assist prospects in finding their perfect apartment. The role is full-time with a flexible schedule, including weekends and evenings.

You will greet customers, respond to inquiries via phone, email and text, and ensure apartments are ready for showings. You will help with events, walk the property, and learn pricing information while growing into future leadership roles.

Responsibilities

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick start your career with room to grow into future management positions.
• Competitive base pay and quarterly bonus structure!
• Full health, vision, dental, life, and disability benefits - available within 1-30 days!
• Generous 401k and HSA Company match!
• Paid time off – eligible for 3 weeks (120 hours) in 1 st year!
• 10.5 paid holidays!

Job description

The Regatta Apartments in Webster, Texas is seeking a Customer Experience Specialist to help residents feel at home and assist prospects in finding their perfect apartment. The role is full-time with a flexible schedule, including weekends and evenings.

You will greet customers, respond to inquiries via phone, email and text, and ensure apartments are ready for showings. You will help with events, walk the property, and learn pricing information while growing into future leadership roles.