Leasing & Customer Experience Specialist | Flexible Hours

Cottonwood Residential; Millcreek (UT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Full benefits (health, vision, dental,

401k with company match

Paid time off

Paid holidays

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist for The Richmond Apartments. This full-time position focuses on making residents feel at home, welcoming prospects, and ensuring a high level of service across phone, email, and text inquiries.

You will help with tours, pricing questions, event planning, and community communications, while supporting vendor relationships and social media efforts.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to respond promptly and courteously to inquiries via phone, email, and text.
• Positive attitude, creativity, and a can-do mindset in a fast-paced environment.

Responsibilities

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick start your career with room to grow into future management positions.
• Competitive base pay and quarterly bonus structure!
• Full health, vision, dental, life, and disability benefits - available within 1-30 days!
• Generous 401k and HSA Company match!
• Paid time off - eligible for 3 weeks (120 hours) in 1 st year!
• 10.5 paid holidays!

Skills

Communication

Customer service

Problem solving

Hospitality

Job description

Cottonwood Residential is seeking a Customer Experience Specialist for The Richmond Apartments. This full-time position focuses on making residents feel at home, welcoming prospects, and ensuring a high level of service across phone, email, and text inquiries.

You will help with tours, pricing questions, event planning, and community communications, while supporting vendor relationships and social media efforts.