Resident Experience Specialist | Flexible Schedule & Bonuses

Cottonwood Res; Fairfield (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision benefits

Dental benefits

Life insurance

Disability

401k match

HSA

Paid time off

Paid holidays

Job summary

Timber Hollow Apartments in Fairfield, OH is seeking a Customer Experience Specialist to help residents feel at home and guide prospective renters to their perfect apartment.

You'll greet customers, respond via phone, email, and text, keep apartments ready for showings, assist with events and social media, and support daily operations. This full-time role offers a competitive base pay, a quarterly bonus, comprehensive benefits, and opportunities for growth.

Qualifications

• Experience in customer service or hospitality preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work flexible hours.

Responsibilities

• Greet customers and maintain a welcoming environment.
• Respond promptly to inquiries via phone, email, and text.
• Prepare apartments for showings and move-ins.
• Assist in events and social media marketing.
• Organize package room daily and manage communications.
• Support vendor relationships and community standards.
• Grow into future management positions.
• Maintain Cottonwood standards of quality.

Skills

Customer service

Communication

Job description

Timber Hollow Apartments in Fairfield, OH is seeking a Customer Experience Specialist to help residents feel at home and guide prospective renters to their perfect apartment.

You'll greet customers, respond via phone, email, and text, keep apartments ready for showings, assist with events and social media, and support daily operations. This full-time role offers a competitive base pay, a quarterly bonus, comprehensive benefits, and opportunities for growth.