Resident Experience & Retention Manager

Greystar Worldwide, LLC; Denver (CO); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Housing discount

Sabbatical

401(k) match

Parental Leave

Employee Assistance

Life insurance

Charitable giving

Job summary

Greystar Worldwide, LLC is seeking a resident services/leasing support role to help manage customer support for residents, address service requests, and handle rental and accounting questions. The position emphasizes timely callbacks, coordinating communications, and maintaining a welcoming leasing environment.

Responsibilities include creating resident communications, organizing events, ensuring leasing office readiness, and overseeing safety and incident follow-ups.

Responsibilities

• Resolve resident complaints promptly to support retention.
• Return calls and emails within 24 hours.
• Create newsletters and surveys for resident communications.
• Coordinate resident events and welcome gifts.
• Inspect appearance and curb appeal daily; prep leasing office for showings.
• Review incident reports and lease violations.
• Prepare access keys/fobs for move-ins.
• Coordinate vendor communications during emergencies.

Job description

Greystar Worldwide, LLC is seeking a resident services/leasing support role to help manage customer support for residents, address service requests, and handle rental and accounting questions. The position emphasizes timely callbacks, coordinating communications, and maintaining a welcoming leasing environment.

Responsibilities include creating resident communications, organizing events, ensuring leasing office readiness, and overseeing safety and incident follow-ups.