Resident Experience & Retention Manager

Greystar; Austin (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive Medical, Dental, Vision, &

Disability & Life insurance benefits

Paid Time off

Onsite housing discount

6-Week Paid Sabbatical after 10 years

401(k) with Company Match

Paid Parental Leave and fertilitybenef

Job summary

Greystar is seeking a property support professional in Austin to manage resident relations for assigned communities, ensuring timely communication and resolution of lease, billing, and service inquiries. The role supports events, inspections, and ongoing resident engagement to strengthen retention.

As a liaison between residents, Greystar offices, and owners, you will drive satisfaction, coordinate communications, and assist with property performance updates.

Responsibilities

• Serves as the liaison between residents, Greystar management offices, and client/owners.
• Supports and achieves high levels of customer satisfaction and retention by ensuring timely communication and follow-up with all residential tenant concerns, including lease requirements and rent and fee payments.
• Promotes satisfaction and retention by responding to questions, complaints, and service requests promptly and effectively, and taking appropriate action to resolve, address, and follow up on all inquiries and issues.
• Ensures maintenance team members and vendors comply with company standards for timely service request responses.
• Conducts regular property inspections to ensure safety, cleanliness, and general appearance and to monitor lease violations and maintenance standards.
• Develops and coordinates resident and tenant communications, including newsletters, surveys, and lease violation letters.
• Organizes and executes events for residents, tenants, and the local community, including social and charitable events.
• Checks and responds to phone and email messages throughout the day.
• Reviews nightly reports from Courtesy Patrol Officers and Valet Living, following up on incidents and lease violations, as necessary.
• Prepares and delivers reports to client/owners as required.
• Attends and participates in weekly meetings with client, and other support teams as required.
• Assists with vendor and resident communication during emergency maintenance situations.
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.

Job description

Greystar is seeking a property support professional in Austin to manage resident relations for assigned communities, ensuring timely communication and resolution of lease, billing, and service inquiries. The role supports events, inspections, and ongoing resident engagement to strengthen retention.

As a liaison between residents, Greystar offices, and owners, you will drive satisfaction, coordinate communications, and assist with property performance updates.