Community Operations & Service Manager

Southern Management Co.; Oxon Hill (MD); On-site; USD 3,006,000 - 4,071,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) with company contribution

Paid holidays

Paid time off

Continuing Education

Job summary

Southern Management Co. in Maryland seeks a Resident Manager to oversee day-to-day operations of an assigned community section, ensuring service quality and compliance with company policies and government regulations.

This role requires strong customer service, leadership, budgeting assistance, and the ability to respond to emergencies, with weekend rotations and attention to accurate resident accounts. Excellent communication and organizational skills are essential.

Qualifications

• Excellent written and verbal communication skills.
• Ability to effectively lead, coach, and motivate.
• High-level critical thinking skills.
• Knowledge of current applicable laws.
• Strong organizational skills.
• Adaptability and flexibility in fast paced environments.
• Ability to keep neat and accurate records.
• Aptitude with Microsoft Word and Excel.
• Experience with Yardi software products a plus.

Responsibilities

• Manage all day-to-day operations of assigned section.
• Ensure Southern Management policies, procedures, and internal quality control standards are upheld at all times.
• Encourage and build positive relationships with team members, customers, and vendors.
• Provide high levels of service to all customers and team members.
• Hire, train, coach, counsel and manage assigned team members.
• Perform all Credit Counselor duties.
• Aid in preparation of annual budget and community plans.
• Respond in emergency situations, as needed.
• Ensure all resident accounts are accurate and current.
• Conduct new resident move-in orientations.
• Serve as the primary contact for all customers, team members, and vendors associated with assigned section.
• Stay abreast of industry trends.
• Demonstrate behaviors that cultivate a positive work culture.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager and/or supervisor.

Skills

Communication

Leadership

Critical thinking

Knowledge of laws

Organization

Adaptability

Record keeping

MS Word

Excel

Yardi

Tools

Yardi

Job description

Southern Management Co. in Maryland seeks a Resident Manager to oversee day-to-day operations of an assigned community section, ensuring service quality and compliance with company policies and government regulations.

This role requires strong customer service, leadership, budgeting assistance, and the ability to respond to emergencies, with weekend rotations and attention to accurate resident accounts. Excellent communication and organizational skills are essential.