Resident Experience & Property Performance Lead

Prime Residential Property Management LP; Fremont (CA); Sur place; USD 74 000 - 90 000; Plein temps

Avantages offerts par ce poste

Comprehensive medical, dental, and視ion

PTO + holidays + floating holidays +生日

Parental leave

401(k) and Roth option with employer 5

Tuition reimbursement

Housing discounts at Prime-managed not

Diversity and inclusion focus

Résumé du poste

Prime Residential is seeking a strategic Community Director for its Fremont, CA campus. You will lead a diverse property management team, drive occupancy and financial performance, and ensure outstanding resident services.

The role emphasizes leadership, budgeting, and market-knowledge to guide leasing and operations toward growth and stability. You will recruit, mentor, and manage staff, develop marketing plans, monitor rentals and budgets, and stay ahead of market trends.

Qualifications

• 5+ years of property management experience.
• 3+ years of supervisory experience.
• Knowledge of employment, fair housing, and landlord/tenant laws.
• Demonstrated leadership, strategic thinking, and team-building skills.
• Strong financial, marketing, and customer service expertise.
• Valid driver's license for operating community vehicles.

Responsabilités

• Recruit, engage, and retain a diverse team of property management professionals embracing and building a team culture focused on diversity, equity, inclusion, and belonging.
• Hold regular staff and individual meetings to maintain strong team culture and shared progress toward property goals and standards.
• Develop effective marketing plans, monitor property appearance, and evaluate cost per lease and traffic strategies.
• Ensure all associates understand the competitive environment and adjust market rents proactively.
• Anticipate market changes and make strategic adjustments.
• Establish and prepare comprehensive operating budgets with input from key team leaders.
• Review weekly updates to address occupancy and future exposure.
• Conduct weekly inspections of the property to evaluate conditions and report any risks or service needs.
• Monitor and maintain community goals for resident satisfaction and retention.
• Stay current on local market conditions, trends, and forecasts.
• Identify and implement marketing campaigns to generate traffic and leases.
• Conduct and lead competitive property assessments through online research, digital tours, and review of market data.
• Build and maintain a customer-focused culture of respect, responsiveness, and efficiency.
• Respond to resident and prospect inquiries with professionalism and confidence.
• Participate in resident relationship-building activities and monthly renewal programs.
• Establish leasing and maintenance goals and ensure timely delivery of required reports.
• Adhere to company protocols for vendor and contract management and ensure compliance with all training requirements.

Connaissances

Leadership

Financial acumen

Customer focus

Communication

Multi-tasking

Team-building

Strategic thinking

Problem solving

Description du poste

Prime Residential is seeking a strategic Community Director for its Fremont, CA campus. You will lead a diverse property management team, drive occupancy and financial performance, and ensure outstanding resident services.

The role emphasizes leadership, budgeting, and market-knowledge to guide leasing and operations toward growth and stability. You will recruit, mentor, and manage staff, develop marketing plans, monitor rentals and budgets, and stay ahead of market trends.