Resident Experience & Property Operations Lead

Prime Residential Property Management LP; Los Angeles (CA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k) plan

Tuition reimbursement

Housing discounts

Job summary

Prime Residential's Assistant Community Directors are at the heart of our communities, supporting the Community Director and leading the onsite team to maximize long-term performance. You will handle daily operations, the move-in/out process, renewals, evictions, and other resident-relations tasks.

This role requires 3+ years in property management, 2+ years in supervision, strong financial, marketing, and customer service expertise, and a valid driver's license.

Qualifications

• 3+ years of property management experience.
• 2+ years of supervisory experience.
• Knowledge of employment, fair housing, and landlord/tenant laws.
• Demonstrated leadership, strategic thinking, and team-building skills.
• Strong financial, marketing, and customer service expertise.
• Valid driver's license.

Responsibilities

• Collect rent and ancillary charges.
• Manage delinquency, balance due letters, non-payment notices, and pre-legal proceedings.
• Update resident files with delinquency/collection notes.
• Coordinate with legal/risk on eviction files.
• Track and grow resident satisfaction and retention goals.
• Leasing: conduct unit tours, pre-qualify candidates, and complete move-in inspections.
• Stay current on market conditions and track leasing goals.
• Recommend incentives and train leasing associates.
• Greet and qualify prospects, present community amenities, and solicit reviews.
• Respond to inquiries with professionalism and confidence.
• Address and resolve resident concerns, escalating as necessary.
• Participate in renewal programs and propose ideas to improve resident satisfaction.
• Prepare and distribute resident communications.
• Update activity reports on notices to vacate, vacancy, leases, cancellations, transfers, and renewals.
• Establish a weekly "hot-sheet" for target units.
• Ensure error-free lease paperwork and compliance with community policies.
• Adhere to all relevant laws and company policies.

Skills

Customer service

Communication skills

Leadership

Financial acumen

Multi-tasking

Problem solving

Job description

Prime Residential's Assistant Community Directors are at the heart of our communities, supporting the Community Director and leading the onsite team to maximize long-term performance. You will handle daily operations, the move-in/out process, renewals, evictions, and other resident-relations tasks.

This role requires 3+ years in property management, 2+ years in supervision, strong financial, marketing, and customer service expertise, and a valid driver's license.