Resident Experience & Property Operations Manager

Irvine Company Chicago; San Jose (CA); On-site; USD 113,000 - 140,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities is seeking a Community Manager to lead all phases of operation for a multifamily community. You will oversee onsite teams, drive financial performance, manage resident relations, and uphold brand standards across the property.

Responsibilities include coaching staff, overseeing leasing, maintaining peak occupancy, and delivering exceptional service to residents and vendors. Some travel and evenings/weekends may be required.

Qualifications

• High school diploma required.
• Two years of management experience in a customer service environment; leasing experience preferred.
• Ability to communicate clearly and effectively in English, both verbally and in writing.

Responsibilities

• Create a customer service focused culture for residents, prospects, vendors and employees; respond to and resolve resident requests and concerns.
• Train, onboard, and develop all team members with focus on engagement and retention; coach direct reports.
• Oversee leasing process and collaborate with leasing manager at larger communities.
• Build relationships with internal and external customers to provide best in class service.
• Communicate strategic business practices with leaders to ensure efficiency and consistency.
• Manage financial performance of the property, including budget variances and forecasting input.
• Ensure community standards meet Irvine Company requirements at all times.
• Develop and manage resident communications and anticipate relations challenges.

Skills

Customer service

Team leadership

Budget management

Communication

Education

High school diploma

Job description

Irvine Company Apartment Communities is seeking a Community Manager to lead all phases of operation for a multifamily community. You will oversee onsite teams, drive financial performance, manage resident relations, and uphold brand standards across the property.

Responsibilities include coaching staff, overseeing leasing, maintaining peak occupancy, and delivering exceptional service to residents and vendors. Some travel and evenings/weekends may be required.