Resident Experience & Property Operations Lead

Elmington; Johnson City (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Equal opportunity employer

Travel up to 10%

Job summary

Bedrock Property Management in Johnson City, TN seeks an Assistant Community Director to support day-to-day operations, vendor relations, and reporting, helping to meet leasing and financial goals while delivering exceptional resident service.

You will partner with the Community Director, supervise staff, monitor occupancy, retention, and financial performance, and ensure compliance with fair housing standards.

Qualifications

• Minimum 1 year of multi-family property management experience.
• Experience leasing, property manager, or community manager preferred.
• Customer experience management background encouraged to apply.
• Experience leading a team with positive motivation, goal setting and accountability.

Responsibilities

• Provide exemplary customer service to residents and resolve issues promptly.
• Assist in financial management with daily/weekly reporting.
• Ensure compliance with fair housing standards and applicable laws.
• Develop professional skills and pursue continual growth and learning.
• Present a professional image and represent Bedrock to residents, vendors and owners.
• Support marketing and resident retention efforts to drive occupancy.
• Collaborate with the Community Director to achieve property goals.

Skills

Communication

Organization

Customer service

Revenue goals

Staff management

Community representation

Attention to detail

Active listening

Energy & drive

Team collaboration

Tools

Security systems

Cameras

Copiers/Scanners/Printers

Job description

Bedrock Property Management in Johnson City, TN seeks an Assistant Community Director to support day-to-day operations, vendor relations, and reporting, helping to meet leasing and financial goals while delivering exceptional resident service.

You will partner with the Community Director, supervise staff, monitor occupancy, retention, and financial performance, and ensure compliance with fair housing standards.