Community Operations & Tenant Experience Lead

Elmington; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Bedrock Property Management in Nashville is seeking a proactive Assistant Community Director to support daily operations, vendor relations, and timely maintenance, while helping achieve leasing and financial goals for the community.

You will collaborate with the Community Director, deliver exceptional resident service, prepare routine reports, and help uphold fair housing standards and company policies in a fast-paced environment.

Qualifications

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.

Responsibilities

• Provides exemplary customer service to residents, proactively solving issues and creating a welcoming environment.
• Assists in financial management by creating required daily and weekly reports.
• Abides by federal fair housing standards and all applicable laws.
• Develops professional skills and seeks continual growth and learning from mistakes.
• Embodies company policies and procedures in all interactions.
• Presents a professional image and represents the company to residents, vendors, and owners alike.
• Operates on-site technology and maintains resident files in electronic or hardcopy formats.
• Resolves issues in a timely manner with a focus on customer service.
• Drives property performance by participating in resident events and marketing the property.

Skills

Communication

Organization

Customer service

Revenue goals

Team leadership

Professional image

Attention to detail

Active listening

Energy

Collaboration

Education

1+ years in multi-family property management

Job description

Bedrock Property Management in Nashville is seeking a proactive Assistant Community Director to support daily operations, vendor relations, and timely maintenance, while helping achieve leasing and financial goals for the community.

You will collaborate with the Community Director, deliver exceptional resident service, prepare routine reports, and help uphold fair housing standards and company policies in a fast-paced environment.