Resident Experience & Property Operations Lead

4rahlp1 American Homes 4 Rent, L.P.; Jacksonville (FL); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement program

9 paid holidays + PTO accrual

Job summary

American Homes 4 Rent, LP is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes in Jacksonville. You will ensure a superior resident experience, handle inquiries, drive lease renewals, and manage the tenant lifecycle with professional support.

The role requires a high school diploma (bachelor’s preferred), 3+ years in property management, and a real estate license where required. A strong command of Microsoft Office and property management software is essential.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• Real Estate License and applicable state permits to engage in property management.
• Minimum of three years in Property Operations, Real Estate, or Property Management.
• Excellent verbal and written communication; strong tenant relations and negotiation.

Responsibilities

• Foster positive relationships with residents in your portfolio.
• Respond promptly to inquiries and resolve issues professionally.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages and charges per state law.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.

Skills

Tenant relationship management

Negotiation skills

Verbal and written communication

Education

High School Diploma / GED

Bachelor’s degree in real estate, finance, business management, or related field

Tools

Microsoft Office (Word, Excel, Outlook)

Property management software

Job description

American Homes 4 Rent, LP is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes in Jacksonville. You will ensure a superior resident experience, handle inquiries, drive lease renewals, and manage the tenant lifecycle with professional support.

The role requires a high school diploma (bachelor’s preferred), 3+ years in property management, and a real estate license where required. A strong command of Microsoft Office and property management software is essential.