Resident Experience Manager – Single-Family Homes

AMH; Murray (UT); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Flexible spending accounts / Health-s 

Dependent savings accounts

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

9 paid holidays and PTO accrual

Job summary

American Homes 4 Rent, LP is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes and ensure a superior resident experience. You will resolve customer service issues, optimize retention, and manage documentation through the tenant lifecycle.

The role involves fostering positive resident relationships, driving lease activity, coordinating move-outs, and enforcing state compliance. A Real Estate License and 3+ years in property management are preferred.

Qualifications

• High School Diploma/GED required.
• Bachelor’s degree in real estate, finance, business management, or related field preferred.
• Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and any permits/certifications required by state’s real estate commission to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Skills

Verbal communication

Written communication

Tenant relationship management

Negotiation skills

Microsoft Office

Education

Bachelor’s degree in real estate, finance, business management, or related field

High School Diploma/GED

Tools

Microsoft Word

Excel

Outlook

Property management software

Job description

American Homes 4 Rent, LP is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes and ensure a superior resident experience. You will resolve customer service issues, optimize retention, and manage documentation through the tenant lifecycle.

The role involves fostering positive resident relationships, driving lease activity, coordinating move-outs, and enforcing state compliance. A Real Estate License and 3+ years in property management are preferred.