District Resident Experience Leader

4rahlp1 American Homes 4 Rent, L.P.; Phoenix (AZ); On-site; USD 72,000 - 89,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement program

9 paid holidays per year

PTO accrual up to 120 hours

Job summary

American Homes 4 Rent is seeking a Senior Resident Manager to lead resident relations and oversee daily operations for single‑family homes within a District. You will drive occupancy, renewals, and service levels while coordinating with Resident Managers and support teams to meet district goals.

The role requires a strong background in real estate or property management, a Bachelor’s degree, and at least five years of related experience with leadership responsibilities.

Qualifications

• Excellent verbal and written communication skills.
• Strong relationship management and negotiation skills.
• Must be able to meet multiple deadlines.
• Must be able to implement process improvement changes.

Responsibilities

• Maintains overall accountability of resident relations within the District.
• Provides oversight of the day‑to‑day operations, including coordination with Resident Managers and support roles.
• Ensures a consistently high‑quality resident experience while achieving performance operational goals.
• Drives District collection and retention strategies to reduce delinquency, minimize evictions, and maximize lease renewal rates.
• Enhances portfolio profitability through rental growth and by mitigating repair, maintenance, and turn‑related expenses.
• Provides timely, professional resolution of escalated resident issues, collaborating with departmental partners as needed.
• Manages special‑case properties involving evictions, complex customer service concerns, disposition considerations, and potential legal matters.
• Ensures proper move‑out reconciliation processes are followed; determines what portion of the security deposit will be returned to the tenant in accordance with state laws.
• Oversees and coordinates team activities, providing guidance, training, and coaching to employees as applicable.
• Supports employee development through constructive feedback and performance guidance.
• Participates in talent selection processes, including reviewing resumes, interviewing candidates, and contributing to hiring decisions based on staffing needs.
• Drives performance toward profitability targets established by senior leadership.

Skills

Verbal communication

Written communication

Relationship management

Negotiation

Education

Bachelor’s degree in Real Estate, Finance, Business Management, or related field

Tools

Microsoft Office

Property management software

Job description

American Homes 4 Rent is seeking a Senior Resident Manager to lead resident relations and oversee daily operations for single‑family homes within a District. You will drive occupancy, renewals, and service levels while coordinating with Resident Managers and support teams to meet district goals.

The role requires a strong background in real estate or property management, a Bachelor’s degree, and at least five years of related experience with leadership responsibilities.