Resident Experience Leader – Single-Family Homes

American Homes 4 Rent, L.P.; Phoenix (AZ); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

9 paid holidays

PTO accrual

Job summary

American Homes 4 Rent, L.P. is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes in the Phoenix area.

You will ensure a superior resident experience by resolving issues, driving lease renewals, and managing the tenant lifecycle from move-in to move-out. The role requires at least 3 years in property operations or management, a real estate license, and strong communication and negotiation skills.

Qualifications

• Minimum of three years of directly related experience in Property Operations, Real Estate, or Property Management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience with property management software is a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Skills

Tenant relations

Negotiation

Communication skills

Customer service

Problem solving

Education

Bachelor’s degree in real estate, finance, business management, or related field

High School Diploma or GED

Real Estate License

Tools

Microsoft Office

Property management software

Job description

American Homes 4 Rent, L.P. is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes in the Phoenix area.

You will ensure a superior resident experience by resolving issues, driving lease renewals, and managing the tenant lifecycle from move-in to move-out. The role requires at least 3 years in property operations or management, a real estate license, and strong communication and negotiation skills.