Resident Experience Manager – Single-Family Homes

4rahlp1 American Homes 4 Rent, L.P.; Murray (UT); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

medical, dental and vision insurance

401(k) with company matching

employee stock purchase plan

tuition reimbursement program

9 paid holidays per year

Job summary

American Homes 4 Rent, LP in Murray, UT is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes. You will enhance resident experience, resolve service issues, drive lease renewals, and manage documentation through the tenant lifecycle.

Requirements include a High School Diploma/GED, a preferred Bachelor’s degree in real estate, finance, business management, or related field, at least 3 years in Property Operations, a Real Estate License, strong communication, and

Qualifications

• High School Diploma/GED required.
• Bachelor’s degree in real estate, finance, business management, or related field preferred.
• Minimum 3 years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and any permits/certifications required by state’s real estate commission to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Skills

Tenant relationship management

Negotiation skills

Excellent verbal and written comm.

Microsoft Office proficiency

Education

Bachelor’s degree in real estate/finance/business management

High School Diploma/GED

Real Estate License

Tools

Property management software

Job description

American Homes 4 Rent, LP in Murray, UT is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes. You will enhance resident experience, resolve service issues, drive lease renewals, and manage documentation through the tenant lifecycle.

Requirements include a High School Diploma/GED, a preferred Bachelor’s degree in real estate, finance, business management, or related field, at least 3 years in Property Operations, a Real Estate License, strong communication, and