Resident Experience & Property Growth Manager

Jones Street Residential, Inc.; Worcester (MA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Jones Street Residential, Inc. in Worcester, MA seeks a Community Manager to oversee day-to-day operations, drive occupancy, and meet financial and business objectives.

You will supervise on-site staff, apply marketing strategies, and maintain high resident satisfaction by delivering excellent service. The role requires attention to records, legal compliance, and timely property reporting, with a focus on reducing vacancies and sustaining property value.

Qualifications

• Bachelor's degree preferred and property management experience required.
• 2-5 years of property management experience; lease-up experience preferred.
• Experience with market-rate communities and strong computer skills.
• Proficiency in Microsoft Office and Yardi Voyager software.

Responsibilities

• Oversee day-to-day activities of the apartment community and supervise on-site staff.
• Rent to full capacity, implement marketing and closing strategies.
• Maintain accurate records: rent rolls, delinquency reports, move-ins/outs.
• Address resident concerns promptly and develop retention programs.
• Ensure compliance with laws and company policies; prepare property reports.
• Coordinate maintenance requests, staff schedules, and training.
• Aim for 95% occupancy and 95% portfolio rent collections.

Skills

Computer literacy

Yardi Voyager

Education

Bachelor's Degree

2-5 years property management experience

Lease-up experience preferred

Experience with market-rate communities

Tools

Microsoft Office Suite

Job description

Jones Street Residential, Inc. in Worcester, MA seeks a Community Manager to oversee day-to-day operations, drive occupancy, and meet financial and business objectives.

You will supervise on-site staff, apply marketing strategies, and maintain high resident satisfaction by delivering excellent service. The role requires attention to records, legal compliance, and timely property reporting, with a focus on reducing vacancies and sustaining property value.