Community Manager

Jones Street Residential, Inc.; Worcester (MA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Jones Street Residential, Inc. in Worcester, MA seeks a Community Manager to oversee day-to-day operations, drive occupancy, and meet financial and business objectives.

You will supervise on-site staff, apply marketing strategies, and maintain high resident satisfaction by delivering excellent service. The role requires attention to records, legal compliance, and timely property reporting, with a focus on reducing vacancies and sustaining property value.

Qualifications

• Bachelor's degree preferred and property management experience required.
• 2-5 years of property management experience; lease-up experience preferred.
• Experience with market-rate communities and strong computer skills.
• Proficiency in Microsoft Office and Yardi Voyager software.

Responsibilities

• Oversee day-to-day activities of the apartment community and supervise on-site staff.
• Rent to full capacity, implement marketing and closing strategies.
• Maintain accurate records: rent rolls, delinquency reports, move-ins/outs.
• Address resident concerns promptly and develop retention programs.
• Ensure compliance with laws and company policies; prepare property reports.
• Coordinate maintenance requests, staff schedules, and training.
• Aim for 95% occupancy and 95% portfolio rent collections.

Skills

Computer literacy

Yardi Voyager

Education

Bachelor's Degree

2-5 years property management experience

Lease-up experience preferred

Experience with market-rate communities

Tools

Microsoft Office Suite

Job description

Description

The Community Manager is responsible for overseeing all day-to-day activities of the apartment community. This position is accountable for achieving the financial, operational, and business objectives of the property. The Community Manager is expected to provide unparalleled customer service, creating a strong sense of community for all residents. This individual is also responsible for supervising on-site staff, ensuring all operations are functioning properly and in accordance with company standards.

Responsibilities

• Ensure property is rented to fullest capacity, utilize marketing strategies to secure prospective residents and enhance closing techniques.
• Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with company requirements.
• Maintain accurate records of all community transactions and submit on timely basis, including rent rolls, delinquency reports, move-in/move-outs, invoices, etc.
• Manage resident concerns and requests on a timely basis to enhance resident satisfaction with management.
• Develop and/or implement resident retention programs, including resident functions, special promotions and monthly newsletters.
• Maintain community appearance and confirm all service requests are recorded, communicated appropriately to maintenance and completed in a timely manner.
• Strengthen success of staff through ongoing training, instruction and leadership, providing daily/weekly staff schedules and assignments.
• Generate necessary legal action, documents and process in accordance with state and company guidelines.
• Provide appropriate response and handling of all community emergencies with staff and residents (criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.) and distribute all company or community-issued notices.
• Seek to maximize income and minimize expenses.
• Deliver accurate and timely property reports.
• Manage the leasing and renewal process by guiding the team through effective sales and customer service retention strategies.
• Train and develop employees to ensure team meets their full potential.
• Achieve 95% occupancy and 95% portfolio rent collections.
• Perform unit inspections as needed while maintaining property value and curb appeal.
• Comply with all Jones Street Residential policies and procedures.
• Perform other duties as required.

Requirements

• Bachelor's Degree preferred
• 2-5 years' property management experience (Lease-up experience preferred)
• Experience with market-rate communities
• Strong computer skills, especially in Microsoft Office Suite and Yardi Voyager software
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Detail oriented and strong organization skills with ability to see the big picture
• Must be able to identify and resolve problems in a timely manner and gather and analyze information skillfully
• Ability to work effectively with external vendors and customers; consistently exhibits a professional demeanor in dealing with others and works to maintain constructive working relationships.