Community Manager

Jones Street Residential; Worcester (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Jones Street Residential is seeking a Community Manager in Worcester, MA to oversee all day-to-day activities of the apartment community and drive financial and operational success. You will supervise on-site staff and ensure services meet company standards while delivering outstanding resident service.

The role emphasizes achieving 95% occupancy, managing leasing and renewals, and implementing retention programs, with a focus on compliance and timely reporting.

Qualifications

• Bachelor's degree in property management or related field preferred.
• 2-5 years of property management experience, lease-up preferred.
• Knowledge of landlord-tenant laws and Fair Housing.

Responsibilities

• Oversee daily operations of the apartment community to meet financial and occupancy goals.
• Supervise on-site staff and ensure adherence to company standards and policies.
• Maintain records such as rent rolls and delinquency reports and submit timely.
• Respond to resident concerns to maintain high satisfaction and retention.
• Develop retention programs and communications like newsletters and events.
• Ensure property appearance is maintained and service requests are met promptly.
• Lead staff training and scheduling to optimize performance.
• Manage leasing and renewal processes with strong sales and customer service.
• Support compliance with all applicable laws and company procedures.

Skills

Customer service

Leadership

Communication

Budgeting

Problem solving

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Yardi Voyager

Job description

Description

The Community Manager is responsible for overseeing all day-to-day activities of the apartment community. This position is accountable for achieving the financial, operational, and business objectives of the property. The Community Manager is expected to provide unparalleled customer service, creating a strong sense of community for all residents. This individual is also responsible for supervising on-site staff, ensuring all operations are functioning properly and in accordance with company standards.

Responsibilities

• Ensure property is rented to fullest capacity, utilize marketing strategies to secure prospective residents and enhance closing techniques.
• Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with company requirements.
• Maintain accurate records of all community transactions and submit on timely basis, including rent rolls, delinquency reports, move-in/move-outs, invoices, etc.
• Manage resident concerns and requests on a timely basis to enhance resident satisfaction with management.
• Develop and/or implement resident retention programs, including resident functions, special promotions and monthly newsletters.
• Maintain community appearance and confirm all service requests are recorded, communicated appropriately to maintenance and completed in a timely manner.
• Strengthen success of staff through ongoing training, instruction and leadership, providing daily/weekly staff schedules and assignments.
• Generate necessary legal action, documents and process in accordance with state and company guidelines.
• Provide appropriate response and handling of all community emergencies with staff and residents (criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.) and distribute all company or community-issued notices.
• Seek to maximize income and minimize expenses.
• Deliver accurate and timely property reports.
• Manage the leasing and renewal process by guiding the team through effective sales and customer service retention strategies.
• Train and develop employees to ensure team meets their full potential.
• Achieve 95% occupancy and 95% portfolio rent collections.
• Perform unit inspections as needed while maintaining property value and curb appeal.
• Comply with all Jones Street Residential policies and procedures.
• Perform other duties as required.

Requirements

• Bachelor's Degree preferred
• 2-5 years' property management experience (Lease-up experience preferred)
• Experience with market-rate communities
• Strong computer skills, especially in Microsoft Office Suite and Yardi Voyager software
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Detail oriented and strong organization skills with ability to see the big picture
• Must be able to identify and resolve problems in a timely manner and gather and analyze information skillfully
• Ability to work effectively with external vendors and customers; consistently exhibits a professional demeanor in dealing with others and works to maintain constructive working relationships.