Resident Experience & Property Finance Assistant

Greystar; Charlotte (NC); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with Company Match

Paid time off

Housing discount at Greystar-managed|

Sabbatical after 10 years

Job summary

Greystar seeks a detail-oriented community operations assistant in Charlotte, NC, to handle daily financial tasks, rent collection, and reporting. You will operate Yardi/OneSite, reconcile accounts, and support leasing and owner communications.

Responsibilities include invoicing, vendor coordination, and ensuring lease terms are followed. A Bachelor’s degree and 1–3 years of related experience are preferred, with strong communication and teamwork skills as core requirements.

Qualifications

• Bachelor’s degree in Business Management, Communications, or related field from an accredited college or university is preferred.
• 1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.

Responsibilities

• Completes daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts.
• Operates the property management software (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and backups to ensure the integrity of the system.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Follows procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.

Skills

Rent collection

Financial reporting

Vendor management

Invoicing

Bank deposits

Yardi

OneSite

Entrata

Education

Bachelor’s degree in Business Management or related field

Tools

Yardi

OneSite

Entrata

Job description

Greystar seeks a detail-oriented community operations assistant in Charlotte, NC, to handle daily financial tasks, rent collection, and reporting. You will operate Yardi/OneSite, reconcile accounts, and support leasing and owner communications.

Responsibilities include invoicing, vendor coordination, and ensuring lease terms are followed. A Bachelor’s degree and 1–3 years of related experience are preferred, with strong communication and teamwork skills as core requirements.