Resident Experience & Programs Coordinator (NYC)

Rose Associates Inc.; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

Rose Associates is seeking a service-oriented, highly organized Resident Experience Associate to support the daily resident experience at a residential community in Manhattan’s Financial District.

This is an onsite office role, combining resident communication, move coordination, and community programming, working closely with the General Manager, Assistant Community Manager, maintenance, concierge, and third-party leasing teams to ensure residents receive timely information and requests are

Qualifications

• Experience in resident services, hospitality, event planning, or a related customer-facing role.
• Strong written and verbal communication, sound judgment, and a professional, welcoming manner.
• Excellent organization and follow-through, with the ability to manage multiple requests and deadlines.
• Ability to handle resident information with discretion and maintain confidentiality.
• Familiarity with Yardi, On-Site, and BuildingLink is a plus.

Responsibilities

• Develop and maintain an annual calendar of resident events and programs.
• Coordinate event logistics, vendors, supplies, setup, resident communications, approved budgets, and post-event follow-up.
• Build relationships with local businesses and community partners to support resident and employee programs.
• Gather resident feedback and track participation, event expenses, and other measures to improve future programming.
• Coordinate amenity-related communications and approved reservations in accordance with building procedures.
• Monitor the community’s shared email, BuildingLink messages, phone inquiries, and other resident channels.
• Respond to routine questions promptly using approved information; escalate decisions to the appropriate team.
• Draft and distribute resident notices, announcements, event invitations, and updates about building operations, amenities, maintenance, and move procedures.
• Log and track resident inquiries and follow-up items; coordinate with the appropriate team and close the loop with residents.
• Elevate urgent, sensitive, safety-related, legal, or accommodation matters to management.
• Coordinate with the concierge team on resident follow-up involving packages or front-desk matters.
• Coordinate resident move schedules, elevator reservations, loading-dock access, and move-related instructions.
• Send move-in and move-out checklists, confirm completion of steps with management, and answer logistical questions.
• Coordinate resident orientations and introduce new residents to building procedures, amenities, and services.
• Communicate moves to onsite teams and third-party leasing contacts.
• Track move-related follow-up, including keys and fobs, and route lease questions to management.
• Maintain resident communication logs, move schedules, event records, trackers, templates, and other shared information.
• Support routine resident administration, including reminders, document follow-up, and tracking renewals and transfers.
• Coordinate with the General Manager and Assistant Community Manager on priorities and provide administrative support as needed.
• Help keep the office organized and provide backup support for resident-facing tasks.
• Perform other related duties as assigned.

Skills

Resident services

Hospitality

Event planning

Property management

Customer service

Communication

Organization

Discretion

Multitasking

Team coordination

Tools

Yardi

BuildingLink

On-Site

Job description

Rose Associates is seeking a service-oriented, highly organized Resident Experience Associate to support the daily resident experience at a residential community in Manhattan’s Financial District.

This is an onsite office role, combining resident communication, move coordination, and community programming, working closely with the General Manager, Assistant Community Manager, maintenance, concierge, and third-party leasing teams to ensure residents receive timely information and requests are