Resident Experience Associate

Rose Associates; New York (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

Rose Associates seeks a service-oriented Resident Experience Associate to support daily resident life at a Manhattan community. The role blends resident communication, move coordination, programming, and admin follow-through, working with the GM, community team, maintenance, concierge, and leasing partners.

This is an on-site office position. The ideal candidate is organized, responsive, and capable of handling multiple requests with discretion while ensuring resident satisfaction and timely

Qualifications

• Experience in resident services or hospitality roles within a property setting.
• Excellent written and verbal communication and professional demeanor.
• Strong organizational and follow-through abilities with multi-tasking capacity.
• Ability to handle confidential resident information discreetly and professionally.
• Familiarity with Yardi, BuildingLink or similar resident management systems is a plus.

Responsibilities

• Develop and maintain an annual calendar of resident events and programs.
• Coordinate event logistics, vendors, budgets, and post-event follow-up.
• Manage resident communications via email, BuildingLink, and other channels.
• Track inquiries and follow up with residents, escalating when needed.
• Coordinate move-in/out schedules and related building procedures.
• Provide administrative support and maintain organized records for the team.

Skills

Resident services

Hospitality

Event planning

Property management

Communication skills

Tools

Microsoft Office

Yardi

On-Site

BuildingLink

Job description

Position Summary

Rose Associates is seeking a service-oriented, highly organized Resident Experience Associate to support the daily resident experience at a residential community in Manhattan's Financial District.

This role combines resident communication, move coordination, community programming, and administrative follow-through. The Associate works closely with the General Manager, Assistant Community Manager, maintenance team, concierge team, and third-party leasing team to make sure residents receive timely information and that requests and action items are followed through. This is an onsite office role.

Responsibilities

Resident Programs and Community Engagement

• Help develop and maintain an annual calendar of resident events, programs, and seasonal initiatives
• Coordinate event logistics, vendors, supplies, setup, resident communications, approved budgets, and post-event follow-up
• Build relationships with local businesses and community partners to support resident and employee programs
• Gather resident feedback and track participation, event expenses, and other measures to help improve future programming
• Coordinate amenity-related communications and approved reservations in accordance with building procedures

Resident Communication and Follow-Through

• Monitor the community's shared email, BuildingLink messages, phone inquiries, and other resident communication channels
• Respond to routine questions promptly and professionally using approved information; direct questions requiring management decisions to the appropriate team member
• Draft and distribute resident notices, announcements, event invitations, and updates about building operations, amenities, maintenance, and move procedures
• Log and track resident inquiries and open follow-up items, coordinate with the appropriate team, and close the loop with residents
• Receive resident concerns with care, document relevant details, and elevate urgent, sensitive, safety-related, legal, or accommodation matters to management
• Coordinate with the concierge team on resident follow-up involving packages, access, or other front-desk matters

Move-In, Move-Out, and Transfer Coordination

• Coordinate resident move schedules, elevator reservations, loading-dock access, and move-related instructions
• Send move-in and move-out checklists, confirm completion of required steps with management, and answer logistical questions
• Coordinate resident orientations and introduce new residents to building procedures, amenities, and community services
• Communicate upcoming moves and transfers to the appropriate onsite teams and third-party leasing contacts
• Track move-related follow-up, including keys and fobs, and route account or lease questions to management

Administrative and Team Support

• Maintain accurate resident communication logs, move schedules, event records, trackers, templates, and other shared information
• Support routine resident administration, including approved reminders, document follow-up, and tracking for renewals, transfers, and other deadlines
• Coordinate with the General Manager and Assistant Community Manager on priorities and provide administrative support as needed
• Help keep the office organized and provide backup support for resident-facing office tasks
• Perform other related duties as assigned

Qualifications

• Experience in resident services, hospitality, event planning, property management, or a related customer-facing role
• Strong written and verbal communication skills, sound judgment, and a professional, welcoming manner
• Excellent organization and follow-through, with the ability to manage multiple requests and deadlines
• Ability to handle resident information with discretion and maintain confidentiality
• Comfortable using email, Microsoft Office, and resident or property management systems; Yardi, On-Site, andBuildingLink experience is a plus
• Able to coordinate with residents, vendors, and multiple onsite teams
• Available to support occasional evening or weekend events as needed
• Ability to perform the essential duties and responsibilities of the position in residential environments where domestic pets are routinely present. Employees are required to work in common areas, lobby areas, building offices, amenity spaces, and occupied residential apartments where pets may be present while carrying out the responsibilities of their position. Depending on the role, these responsibilities can include responding to resident requests and work orders; providing concierge and resident services; entering apartments; conducting inspections; performing maintenance, repairs, and other handyperson duties; managing building operations; supervising or coordinating building staff, vendors, and contractors; responding to emergencies; and performing other resident management and property-related responsibilities. The ability to perform the essential functions of the position in areas where domestic pets are present, including occupied residential apartments, is an essential requirement of employment for positions requiring such work

What Success Looks Like

• Residents receive timely, clear communication and know who is following up on their requests
• Move-ins, move-outs, and transfers are organized and communicated to the appropriate teams
• Resident programs are well-coordinated, within approved budgets, and responsive to community interests
• Open items are accurately tracked and brought to resolution or escalated promptly