Resident Experience & Operations Manager

smcexternalcareers; Maryland; On-site; USD 52,000 - 76,000; Full time

Job summary

Southern Management seeks a Resident Manager to oversee daily operations of a community section, ensuring adherence to policies and regulations. You will lead the team, manage resident accounts, and coordinate budgets and plans while delivering high levels of service to residents and staff.

You will foster relationships with customers and vendors, stay informed about industry trends, and contribute to community engagement.

Qualifications

• Excellent written and verbal communication skills.

Responsibilities

• Manage all day-to-day operations of assigned section
• Ensure Southern Management policies, procedures, and internal quality control standards are upheld at all times
• Encourage and build positive relationships with team members, customers, and vendors
• Provide high levels of service to all customers and team members
• Hire, train, coach, counsel and manage assigned team members
• Perform all Credit Counselor duties
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Ensure all resident accounts are accurate and current
• Conduct new resident move-in orientations
• Serve as the primary contact for all customers, team members, and vendors associated with assigned section
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

Skills

Excellent written and verbal comms

Outstanding interpersonal skills

Exceptional customer service

Ability to lead, coach, and motivate

High-level critical thinking

Knowledge of current applicable laws

Strong organizational skills

Adaptability and flexibility

Ability to keep neat and accurate logs

MS Word and Excel proficiency

Yardi software experience

Education

Property management experience or related education

Tools

Yardi software

Job description

Southern Management seeks a Resident Manager to oversee daily operations of a community section, ensuring adherence to policies and regulations. You will lead the team, manage resident accounts, and coordinate budgets and plans while delivering high levels of service to residents and staff.

You will foster relationships with customers and vendors, stay informed about industry trends, and contribute to community engagement.