Resident Experience & Operations Lead

smcinternalcareers; Maryland; On-site; USD 48,000 - 76,000; Full time

Job summary

Southern Management seeks a Resident Manager to oversee day-to-day operations of an assigned community section, ensuring compliance with policies and regulations while fostering strong relationships with residents, customers, and vendors.

The role emphasizes leadership, customer service excellence, and budget-related duties, with responsibilities including hiring, training, and guiding staff, plus maintaining accurate records and responding to emergencies as needed.

Qualifications

• Excellent written and verbal communication
• Outstanding interpersonal skills
• Exceptional customer service
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Adaptability and flexibility in fast paced environments
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

Responsibilities

• Manage all day-to-day operations of assigned section.
• Hire, train, coach, counsel and manage assigned team members.
• Provide high levels of service to customers and team members.
• Respond in emergency situations, as needed.
• Stay abreast of industry trends.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager and/or supervisor
• Demonstrate behaviors that cultivate a positive work culture

Skills

Excellent communication

Interpersonal skills

Customer service

Leadership coaching

Critical thinking

Organizational skills

Adaptability

Record keeping

Microsoft Word

Excel

Yardi software

Education

The Southern Difference Institute

Property management experience (equivalent education)

Tools

Yardi

Job description

Southern Management seeks a Resident Manager to oversee day-to-day operations of an assigned community section, ensuring compliance with policies and regulations while fostering strong relationships with residents, customers, and vendors.

The role emphasizes leadership, customer service excellence, and budget-related duties, with responsibilities including hiring, training, and guiding staff, plus maintaining accurate records and responding to emergencies as needed.