Resident Manager

smcinternalcareers; Maryland; On-site; USD 48,000 - 76,000; Full time

Job summary

Southern Management seeks a Resident Manager to oversee day-to-day operations of an assigned community section, ensuring compliance with policies and regulations while fostering strong relationships with residents, customers, and vendors.

The role emphasizes leadership, customer service excellence, and budget-related duties, with responsibilities including hiring, training, and guiding staff, plus maintaining accurate records and responding to emergencies as needed.

Qualifications

• Excellent written and verbal communication
• Outstanding interpersonal skills
• Exceptional customer service
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Adaptability and flexibility in fast paced environments
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

Responsibilities

• Manage all day-to-day operations of assigned section.
• Hire, train, coach, counsel and manage assigned team members.
• Provide high levels of service to customers and team members.
• Respond in emergency situations, as needed.
• Stay abreast of industry trends.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager and/or supervisor
• Demonstrate behaviors that cultivate a positive work culture

Skills

Excellent communication

Interpersonal skills

Customer service

Leadership coaching

Critical thinking

Organizational skills

Adaptability

Record keeping

Microsoft Word

Excel

Yardi software

Education

The Southern Difference Institute

Property management experience (equivalent education)

Tools

Yardi

Job description

WHAT WE ARE LOOKING FOR:

Resident Managers manage all day-to-day operations of assigned community section and are responsible for meeting all associated goals. They ensure the section and team members remain in compliance with SMC policies, procedures, and standards as well as local and federal government regulations and guidelines.

WHAT WE EXPECT FROM YOU:

• Manage all day-to-day operations of assigned section
• Ensure Southern Management policies, procedures, and internal quality control standards are upheld at all times
• Encourage and build positive relationships with team members, customers, and vendors
• Provide high levels of service to all customers and team members
• Hire, train, coach, counsel and manage assigned team members
• Perform all Credit Counselor duties
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Ensure all resident accounts are accurate and current
• Conduct new resident move-in orientations
• Serve as the primary contact for all customers, team members, and vendors associated with assigned section
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community/company engagement effortsPerform other duties as assigned by manager and/or supervisor

JOB KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills
• Outstanding interpersonal skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Adaptability and flexibility in fast paced environments
• Ability to keep neat and accurate records
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

• Graduation from The Southern Difference Institute or equivalent combination of education and property management experience
• Three years of experience in a property management setting
• Experience in customer service, sales, marketing, or real estate