Resident Operations Lead: Service & Compliance

Southern Management Co.; Virginia (MN); Hybrid; USD 62,524,000 - 84,673,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Holidays

PTO

Continuing Education

Jury Duty

Job summary

Southern Management Co. is seeking a Resident Manager to oversee day-to-day operations of an assigned community section and lead a team to meet goals.

You will ensure compliance with SMC policies, procedures, and regulations, while delivering high levels of service to residents and staff. Key duties include budgeting input, staff hiring/training, maintaining accurate resident accounts, conducting move-in orientations, and coordinating with customers and vendors.

Qualifications

• Graduation from The Southern Difference Institute or equivalent combination of education and property management experience
• Three years of experience in a property management setting
• Experience in customer service, sales, marketing, or real estate

Responsibilities

• Manage all day-to-day operations of assigned section
• Ensure Southern Management policies, procedures, and internal quality control standards are upheld at all times
• Encourage and build positive relationships with team members, customers, and vendors
• Provide high levels of service to all customers and team members
• Hire, train, coach, counsel and manage assigned team members
• Perform all Credit Counselor duties
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Ensure all resident accounts are accurate and current
• Conduct new resident move-in orientations
• Serve as the primary contact for all customers, team members, and vendors associated with assigned section
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

Skills

Leadership

Customer Service

Budgeting

Records Management

MS Word/Excel

Education

Southern Difference Institute or equivalent

Tools

Yardi

Microsoft Word

Microsoft Excel

Job description

Southern Management Co. is seeking a Resident Manager to oversee day-to-day operations of an assigned community section and lead a team to meet goals.

You will ensure compliance with SMC policies, procedures, and regulations, while delivering high levels of service to residents and staff. Key duties include budgeting input, staff hiring/training, maintaining accurate resident accounts, conducting move-in orientations, and coordinating with customers and vendors.