Community Operations & Resident Services Manager

smcinternalcareers; Hillcrest Heights (MD); On-site; USD 60,000 - 75,000; Full time

Job summary

Southern Management in Maryland's Hillcrest Heights seeks a Resident Manager to oversee day-to-day operations of an assigned community section, ensuring compliance with policies and regulations while delivering excellent service.

You will hire, train, coach and manage team members, coordinate budgets, move-in orientations, and act as the primary contact for residents, customers, and vendors, staying ahead of industry trends and fostering a positive work culture.

Qualifications

• Excellent written and verbal communication skills.
• Outstanding interpersonal skills.
• Exceptional customer service skills.
• Ability to effectively lead, coach, and motivate.
• High-level critical thinking skills.
• Knowledge of current applicable laws.
• Strong organizational skills.
• Adaptability and flexibility in fast paced environments.
• Ability to keep neat and accurate records.
• Experience with Microsoft Word and Excel.

Responsibilities

• Manage all day-to-day operations of assigned section
• Ensure Southern Management policies, procedures, and internal quality control standards are upheld at all times
• Encourage and build positive relationships with team members, customers, and vendors
• Provide high levels of service to all customers and team members
• Hire, train, coach, counsel and manage assigned team members
• Perform all Credit Counselor duties
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Ensure all resident accounts are accurate and current
• Conduct new resident move-in orientations
• Serve as the primary contact for all customers, team members, and vendors associated with assigned section
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

Skills

Communication

Interpersonal skills

Customer service

Leadership

Critical thinking

Knowledge of laws

Organizational skills

Record keeping

MS Word & Excel

Education

Property management education

3 years property management experience

Tools

Yardi software

Job description

Southern Management in Maryland's Hillcrest Heights seeks a Resident Manager to oversee day-to-day operations of an assigned community section, ensuring compliance with policies and regulations while delivering excellent service.

You will hire, train, coach and manage team members, coordinate budgets, move-in orientations, and act as the primary contact for residents, customers, and vendors, staying ahead of industry trends and fostering a positive work culture.