Resident Services & Operations Manager

smcinternalcareers; Woodbridge (VA); On-site; USD 52,000 - 72,000; Full time

Job summary

Southern Management is seeking a Resident Manager to oversee daily operations of an assigned community section in Woodbridge, VA. You will ensure compliance with policies, direct a team, and deliver excellent service to residents and staff.

The role requires strong communication, leadership, and budgeting skills, with a focus on maintaining high-quality standards and responsive customer service in a fast-paced environment.

Qualifications

• Graduation from The Southern Difference Institute or equivalent combination of education and property management experience.
• Three years of experience in a property management setting.
• Experience in customer service, sales, marketing, or real estate.

Responsibilities

• Manage all day-to-day operations of assigned section.
• Ensure Southern Management policies, procedures, and internal quality control standards are upheld.
• Encourage and build positive relationships with team members, customers, and vendors.
• Provide high levels of service to all customers and team members.
• Hire, train, coach, counsel and manage assigned team members.
• Perform all Credit Counselor duties.
• Aid in preparation of annual budget and community plans.
• Respond in emergency situations, as needed.
• Ensure all resident accounts are accurate and current.
• Conduct new resident move-in orientations.
• Serve as the primary contact for all customers, team members, and vendors associated with assigned section.
• Stay abreast of industry trends.
• Demonstrate behaviors that cultivate a positive work culture.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager and/or supervisor

Skills

Communication skills

Interpersonal skills

Customer service

Leadership / coaching

Critical thinking

Legal knowledge

Organization

Adaptability

Records management

MS Word & Excel

Yardi software

Education

Southern Difference Institute or equivalent (education/experience)

3+ years property management experience

Tools

Yardi

Job description

Southern Management is seeking a Resident Manager to oversee daily operations of an assigned community section in Woodbridge, VA. You will ensure compliance with policies, direct a team, and deliver excellent service to residents and staff.

The role requires strong communication, leadership, and budgeting skills, with a focus on maintaining high-quality standards and responsive customer service in a fast-paced environment.