Resident Experience & Portfolio Property Manager

American Homes 4 Rent, L.P.; Federal Way (WA); On-site; USD 80,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

9 paid holidays

PTO accrual up to 120 hours per year

Job summary

American Homes 4 Rent, L.P. is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes in Washington. You will ensure a superior resident experience, resolve service issues, and drive lease renewals while coordinating move-outs and charges.

The role requires a High School Diploma or GED, with a Bachelor’s preferred in real estate, finance, business management, or related field. Real Estate license and related permits are required, and strong MS Office skills are

Qualifications

• High School Diploma or GED is required.
• Bachelor’s degree in real estate, finance, business management, or related field preferred.
• Real Estate License and any state permits required to engage in property management.
• 3+ years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident charges in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Skills

Tenant relationship management

Negotiation

Communication

Education

High School Diploma/GED

Bachelor’s degree in real estate/finance/business management or related field preferred

Tools

Microsoft Office

Job description

American Homes 4 Rent, L.P. is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes in Washington. You will ensure a superior resident experience, resolve service issues, and drive lease renewals while coordinating move-outs and charges.

The role requires a High School Diploma or GED, with a Bachelor’s preferred in real estate, finance, business management, or related field. Real Estate license and related permits are required, and strong MS Office skills are