Resident Experience Manager - Single-Family Homes

AMH; Seattle (WA); On-site; USD 80,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, vision

Health savings account

401(k) matching

Employee stock plan

Tuition reimbursement

Paid holidays

Paid time off

Job summary

AMH in Seattle seeks a Resident Manager to oversee a portfolio of single-family homes, ensuring a superior resident experience, resolving service issues, and optimizing occupancy. You will manage the tenant lifecycle, renewals, and move-ins/outs with an emphasis on compliance and excellent service.

The role requires strong communication, negotiation skills, and real estate knowledge, with a focus on tenant relationships and adherence to state laws.

Qualifications

• Minimum of three years of directly related experience in Property Operations, Real Estate, or Property Management.
• Real Estate License and state permits required to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.
• Bachelor's degree preferred in related field.

Responsibilities

• Foster positive relationships with residents in your portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident charges.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Skills

Strong tenant relationships

Negotiation skills

Excellent communication

Customer service

Education

High School Diploma / GED

Bachelor's degree in real estate / finance / business management

Tools

Microsoft Office

Property management software

Job description

AMH in Seattle seeks a Resident Manager to oversee a portfolio of single-family homes, ensuring a superior resident experience, resolving service issues, and optimizing occupancy. You will manage the tenant lifecycle, renewals, and move-ins/outs with an emphasis on compliance and excellent service.

The role requires strong communication, negotiation skills, and real estate knowledge, with a focus on tenant relationships and adherence to state laws.