Resident Manager - Property & Tenant Experience Lead

American Homes 4 Rent, L.P. (AMH); Houston (TX); Vor Ort; USD 63.000 - 70.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Tuition reimbursement

Zusammenfassung

American Homes 4 Rent, L.P. (AMH) seeks a dedicated Resident Manager to oversee a portfolio of single-family homes in Houston, TX. You will ensure a superior resident experience, resolve issues, and drive lease renewals to optimize occupancy.

You will manage the tenant lifecycle, coordinate move-ins/outs, and enforce policies while maintaining strong tenant relationships and negotiating outcomes that align with company standards.

Qualifikationen

• High School Diploma/GED required.
• Bachelor’s degree in real estate, finance, business management, or a related field preferred.
• Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and any permits/certifications required by state’s real estate commission to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Aufgaben

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Kenntnisse

Tenant relationship management

Negotiation

Communication skills

Microsoft Office

Ausbildung

Bachelor’s degree in real estate, finance, business management, or related field

High School Diploma

Tools

Property management software

Jobbeschreibung

American Homes 4 Rent, L.P. (AMH) seeks a dedicated Resident Manager to oversee a portfolio of single-family homes in Houston, TX. You will ensure a superior resident experience, resolve issues, and drive lease renewals to optimize occupancy.

You will manage the tenant lifecycle, coordinate move-ins/outs, and enforce policies while maintaining strong tenant relationships and negotiating outcomes that align with company standards.