Resident Experience & Leasing Specialist

Ymp-Real-Estate-Management-2; Fayetteville (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Ymp-Real-Estate-Management-2 is seeking a Resident Representative to welcome prospects, residents, and guests in person and by phone, show units, process applications, and prepare leases. This role supports leasing flow from greeting to move-in and maintains precise records.

You will monitor property appearance, support marketing efforts, ensure compliance with Fair Housing laws, and maintain office files while delivering excellent customer service.

Qualifications

• High School education or equivalent.
• Able to read, write and comprehend English.
• Bi-lingual English/Spanish is a plus.
• Strong Microsoft Office skills, Excel and Word.
• Previous apartment leasing or sales experience.
• Math skills to calculate prorations.
• Excellent telephone and communication abilities.

Responsibilities

• Greet prospects and tour the community, close sales and process applications promptly.
• Prepare leasing packages, type leases, and obtain signatures prior to move-in.
• Show units, collect rent, and maintain accurate prospect contact records.
• Prepare monthly market surveys and locator/commission reports.
• Assist in marketing, monitor advertisements, and document traffic sources.
• Maintain organized office files and knowledge of Fair Housing laws.
• Support renewals, recertifications, inspections, and move-in readiness.

Skills

Microsoft Office

Excel

Word

Communication skills

Phone skills

Sales experience

Proration calculations

Bilingual English/Spanish

Education

High School diploma or equivalent

Job description

Ymp-Real-Estate-Management-2 is seeking a Resident Representative to welcome prospects, residents, and guests in person and by phone, show units, process applications, and prepare leases. This role supports leasing flow from greeting to move-in and maintains precise records.

You will monitor property appearance, support marketing efforts, ensure compliance with Fair Housing laws, and maintain office files while delivering excellent customer service.