Leasing Specialist - Resident Experience & Marketing

RESONE; Washington (District of Columbia); On-site; USD 28,000 - 39,000; Full time

Job summary

RESONE is seeking a Leasing Consultant to manage leasing, marketing, and resident relations for a multi-family community. You will greet prospects, qualify criteria, collect applications, and guide residents through move-in while maintaining accurate records and promoting community standards.

You will monitor renewals and advertising effectiveness, coordinate with the maintenance team, and participate in outreach activities to attract residents.

Responsibilities

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all telephone and in-person visits on appropriate reports.
• Files own guest cards and maintain according to established procedures.
• Inspect models and available “market ready”, and communicate related service needs.
• Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals (credit check, rental history, etc.).
• Ensure apartment is ready for resident to move-in on agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again.
• Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Represent the company in a professional manner at all the times.
• Other duties that may be assigned.

Job description

RESONE is seeking a Leasing Consultant to manage leasing, marketing, and resident relations for a multi-family community. You will greet prospects, qualify criteria, collect applications, and guide residents through move-in while maintaining accurate records and promoting community standards.

You will monitor renewals and advertising effectiveness, coordinate with the maintenance team, and participate in outreach activities to attract residents.