Resident Leasing & Experience Specialist

YMP Real Estate Management, LLC; Tampa (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

YMP Real Estate Management, LLC is seeking a Resident Representative to greet prospects and residents in person and by phone, assist with applications, prepare leases, and schedule showings.

The role involves walking units, marketing support, renewals, and ensuring excellent customer service while complying with Fair Housing rules. Strong English skills and MS Office proficiency are required.

Qualifications

• High School education or equivalent.
• Ability to read, write and comprehend the English language.
• Bi-lingual in English/Spanish is a plus.
• Strong Microsoft Office skills, especially in Excel and Word.
• Previous apartment leasing or sales experience.
• Mathematical skills in order to calculate pro-rations.
• Possesses excellent telephone and communication skills.

Responsibilities

• Welcomes and engages prospects, residents and guests in person in the office and by phone.
• Shows units and conducts property tours with interested prospects.
• Processes applications and prepares leasing paperwork and move-in documents.
• Follows up with prospects and obtains signatures for lease completion.
• Maintains detailed knowledge of the community, amenities and policies.
• Ensures timely renewal, recertification and vacancy readiness.

Skills

Leasing experience

Customer service

Bilingual English/Spanish

Education

High School Diploma

Tools

MS Office

Job description

YMP Real Estate Management, LLC is seeking a Resident Representative to greet prospects and residents in person and by phone, assist with applications, prepare leases, and schedule showings.

The role involves walking units, marketing support, renewals, and ensuring excellent customer service while complying with Fair Housing rules. Strong English skills and MS Office proficiency are required.