Leasing Specialist & Resident Experience Leader

Ymp-Real-Estate-Management-2; Louisville (KY); On-site; USD 21,000 - 28,000; Full time

Job summary

Ymp-Real-Estate-Management-2 in Louisville, KY is seeking a Resident Representative to greet prospects, show units, and process leasing documents. You will handle applications, renewals, and notices while delivering excellent customer service and maintaining property standards.

The role requires a High School diploma or equivalent, strong English skills, and proficiency in MS Office (Excel/Word). Bilingual English/Spanish is a plus; some overtime may be required.

Qualifications

• High School education or equivalent.
• Ability to read, write and comprehend the English language.
• Bi-lingual in English/Spanish is a plus.
• Strong Microsoft Office skills, especially in Excel and Word.
• Previous apartment leasing or sales experience.
• Mathematical skills to calculate prorations.
• Excellent telephone and communication skills.

Responsibilities

• Welcomes and engages prospects, residents and guests in person and by phone.
• Prepare and process application packages and leases.
• Show units and conduct property tours.
• Process renewals and recertifications.
• Maintain detailed knowledge of the community and amenities.
• Post advertisements and support marketing activities.
• Maintain organized office files and records.
• Ensure compliance with Fair Housing laws.
• Assist in inspections of vacant apartments and prepare them for move-in.

Skills

Microsoft Office (Excel, Word)

Customer service

Phone etiquette

English language

Education

High School or equivalent

Tools

Excel

Word

Job description

Ymp-Real-Estate-Management-2 in Louisville, KY is seeking a Resident Representative to greet prospects, show units, and process leasing documents. You will handle applications, renewals, and notices while delivering excellent customer service and maintaining property standards.

The role requires a High School diploma or equivalent, strong English skills, and proficiency in MS Office (Excel/Word). Bilingual English/Spanish is a plus; some overtime may be required.