Apartment Leasing Specialist | Resident Experience

YMP Real Estate Management, LLC.; Louisville (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

YMP Real Estate Management, LLC. is seeking a Resident Representative to welcome prospects, residents and guests in person and by phone, prepare and process applications, show units, and support leasing activities.

You will thoroughly document contacts, assist with marketing efforts, and ensure accurate paperwork prior to move-in. Responsibilities include daily property inspections, handling all leasing steps, collecting payments, and generating reports.

Qualifications

• Ability to read, write and comprehend the English language.
• Bi-lingual in English/Spanish is a plus.
• Strong Microsoft Office skills, especially in Excel and Word.
• Previous apartment leasing or sales experience is preferred.

Responsibilities

• Maintains a detailed knowledge of the apartment community, amenities and community.
• Provides a daily inspection of show apartments and model appearance.
• Handles all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects, obtaining signatures for completion of leases/paperwork prior to move in.
• Consistently documents prospect phone and email contacts; accurately completes the market survey.
• Maintains an acceptable closing ratio.
• Collects and secures rental payments.
• Produces reports in a timely, accurate and complete manner, including the monthly market survey, locator log and commission sheets.
• Assist in marketing; Monitors the accuracy of advertisements and takes appropriate action to correct; accurately and consistently documents traffic marketing sources; Assist in leasing events and promotions; Assists in outreach community marketing weekly.
• Posts to advertising sources daily as directed.
• Maintains organized community office files.
• Maintains working knowledge of Fair Housing laws, rules, and regulations concerning apartment leasing and management.
• Assists in inspections of vacant apartments and takes appropriate action to prepare them for move in.
• Promotes resident retention by assisting with the renewal program.
• Reports any observed maintenance problem.
• Must adhere to and comply with company safety policies and rules and utilize safety appliances, as required.
• Must always be courteous and helpful to residents, prospective residents and co-workers.
• Must be available for overtime, weekend, holiday and evening work.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

English proficiency

Bilingual English/Spanish

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

YMP Real Estate Management, LLC. is seeking a Resident Representative to welcome prospects, residents and guests in person and by phone, prepare and process applications, show units, and support leasing activities.

You will thoroughly document contacts, assist with marketing efforts, and ensure accurate paperwork prior to move-in. Responsibilities include daily property inspections, handling all leasing steps, collecting payments, and generating reports.