Resident Experience & Leasing Specialist

Hunt Military Housing Shared Services, LLC; Dover (DE); On-site; USD 30,000 - 33,000; Full time

Job summary

Hunt Military Housing Shared Services, LLC is seeking a Resident Services Specialist to coordinate resident requests, maintain community appearance, and support leasing and marketing efforts. The role emphasizes superior customer service and accurate management of resident files and notices.

The successful candidate will assist in move-in processes, inspections, and account accuracy in YARDI, while supporting community events and retention programs.

Qualifications

• High School Diploma or GED (or equivalent) required.
• Bachelor's Degree in Business Administration, Property Management, or related discipline preferred.
• Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers required.
• Previous experience in sales preferred.

Responsibilities

• Serves as the primary point of contact for all resident related inquiries.
• Coordinates and assists with all requests from resident with the property management team by entering work orders into YARDI.
• Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries.
• Assists in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
• Administers move-in lease documents and home inspection with resident.
• Coordinates notice to vacate, pre-inspection, move-outs, and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
• Monitors rental account balances where applicable. Ensures all fees and rent charges are correct in Yardi.
• Assists with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community.
• Conducts follow-up phone calls to residents to ensure that work orders are completed to the resident's satisfaction within an acceptable time frame.
• May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
• Participates in monthly functions held by the site to assist in resident retention.

Skills

Customer service

Communication

Multitasking

Sales experience

Yardi

MS Office

Driving

Education

High School Diploma or GED

Bachelor's degree in Business Administration or related field

Tools

YARDI

Email

Word

Excel

Internet browsers

Job description

Hunt Military Housing Shared Services, LLC is seeking a Resident Services Specialist to coordinate resident requests, maintain community appearance, and support leasing and marketing efforts. The role emphasizes superior customer service and accurate management of resident files and notices.

The successful candidate will assist in move-in processes, inspections, and account accuracy in YARDI, while supporting community events and retention programs.