Resident Experience & Leasing Specialist

Panther Residential Management; Daytona Beach (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

Group Life Insurance

Short Term Disability

Voluntary AD&D Insurance

Long-Term Disability

401(k) with Company match

PTO/Personal Days

Holidays

Uniforms

Job summary

Panther Residential Management is seeking a Leasing Specialist to guide prospects from initial contact through move-in. The role blends sales, customer service, and operations to maximize occupancy and deliver an exceptional resident experience.

You’ll conduct tours, process leases, and coordinate with the Community Manager to ensure accurate records and smooth move-ins. A strong communicator is essential in a fast-paced, service-driven environment.

Qualifications

• High school diploma or GED is required.
• Previous customer service or sales experience preferred.
• Basic computer skills and ability to learn property management software (e.g., Onesite)

Responsibilities

• Manage the full leasing process, including responding to leads, conducting tours, and closing leases.
• Follow up consistently with prospects to maintain strong conversion ratios.
• Present the community, apartments, and amenities in a way that aligns with company standards and expectations.
• Maintain knowledge of local market conditions and competing properties.
• Provide a positive, responsive experience for both prospects and current residents.
• Handle inquiries, concerns, and requests in a professional and timely manner.
• Support resident retention through engagement and service.
• Prepare and process lease paperwork accurately and in a timely manner.
• Maintain leasing traffic, prospect data, and follow-up records.
• Review and audit lease files for accuracy and completeness.
• Assist with move-in readiness, including unit inspections and coordination.
• Support marketing efforts to drive traffic and visibility.
• Assist with resident events and community initiatives.
• Identify opportunities to improve traffic, leasing performance, and overall experience.

Skills

Strong communication

Sales experience

Customer service

Teamwork

Education

High school diploma or GED

Tools

Onesite

Job description

Panther Residential Management is seeking a Leasing Specialist to guide prospects from initial contact through move-in. The role blends sales, customer service, and operations to maximize occupancy and deliver an exceptional resident experience.

You’ll conduct tours, process leases, and coordinate with the Community Manager to ensure accurate records and smooth move-ins. A strong communicator is essential in a fast-paced, service-driven environment.